FalconX

Thank you for taking the time to read FalconX Limited's ("FalconX", "we", or "our") Privacy Policy ("Privacy Policy"). We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information through http://www.falconex.top ("Website"), and how we provide our main brokerage services, including trading, financing, custody, staking, and related services (collectively, "Services"). By accessing and using our Services, you voluntarily and expressly consent to our collection, use, processing, storage, and disclosure of your personal information in accordance with this Privacy Policy.

This privacy statement applies to all personal data processing activities we conduct on the FalconX platform, website, and within our departments.

If you are a customer or user of our services, this Privacy Statement applies along with any business terms and other contractual documents, including but not limited to any agreements we may enter into with you.

If you are not a stakeholder, customer, or user of our services, but are using our website, this Privacy Statement applies to you along with our Cookie Statement.

Therefore, this statement should be read in conjunction with our Cookie Statement, which provides more details about our use of cookies on the website. You can access our Cookie Notice here.

1. Your Relationship with FalconX

The FalconX operating entity with which you have a contract determines how and for what purpose your personal data is processed in connection with the services provided to you (often referred to as the "Data Controller"). This is FalconX Delta, Inc. (a U.S. registered company, registration number 31000323372335, registered address 251 Little Falls Drive, New Castle, Delaware 19808, United States), which is primarily responsible for your personal data, including providing you with data and responding to any requests you make under data protection laws when you have contact with any FalconX company. FalconX companies may share your personal data with each other, and if they do, they will use that data consistently in accordance with this Privacy Statement.

2. What personal data does FalconX collect and process?

Personal data is data that identifies an individual or is associated with an identifiable individual. This includes data that you provide to us, data that is automatically collected about you, and data that we obtain from third parties.

Information You Provide to Us. To open an account and access our services, we may ask you to provide us with some data about yourself. This data may be required by law (e.g., to verify your identity and comply with "Know Your Customer" obligations), necessary to provide the requested services (e.g., you need to provide your email address to open your account), or related to certain specific purposes, as described in more detail below. In some cases, you may be asked to provide us with additional data if we add services and features.

Failure to provide the required data means that FalconX will be unable to provide you with our services.

We may collect personal data categories and types of personal data from you:

1. Personally Identifiable Data

Your full name, email address, gender, home address, telephone address, telephone number, date of birth, nationality, signature, utility bills, photos and videos.

2. Sensitive and biometric personal data

Where permitted by local law or with your consent, FalconX may also collect sensitive personal data, such as biometric information, for example, by comparing facial scan data extracted from your selfies or videos with a photo in your government-issued identification document to verify your identity.

Government identifiers are identification documents issued by the government, such as passports, national identity card numbers, national identity card details, and driver's license numbers.

Organizational information includes proof of legal incorporation, personal identification data of all significant beneficial owners, and personal data of senior board members responsible for the organization's operations.

3. Financial Information

Bank account information, payment card information, source of funds, source of wealth,

Transaction Information: Information about transactions you have made on our services, such as the recipient's name, your name, and email address.

4. Information from Cookies

Please see our Cookie Statement for more information.

5. Communication

Survey responses and information contained in the survey. Communications with us, including recorded calls with our customer service team.

Contact Information: Email address, country, region

Information we collect from you automatically. To the extent permitted by applicable law, we may automatically collect certain types of information, such as whenever you interact with us or use the services. This information helps us resolve customer support issues, improve the performance of our website and services, maintain and/or improve your user experience, and protect your account from fraud by detecting unauthorized access.

The information collected automatically includes:

1. Browse information

Browsing information such as device ID, name and version, and IP address

2. Using data

Authentication data, security questions, clickstream data, public social network posts, and other data collected via cookies or similar technologies.

Information about how you perform when using our services, such as error messages you receive and the performance of website information.

3. Marketing and Research Information

Identifiers – IP addresses or other online identifiers of an individual, email addresses

Information about your mobile device, including (if any) device type, device ID, and mobile operating system, can be obtained by selecting/viewing/purchasing goods, services, and content based on your browser/web history data and preferences.

For more information on this, please see our Cookie Policy.

We may obtain information about you as required or permitted by applicable law.

1. Blockchain Data We may analyze public blockchain data, such as transaction IDs, transaction amounts, wallet addresses, times, or transactions or events.

2. Why does FalconX process my personal data? What legal basis do we use to collect and process your personal data?

Our primary purpose in collecting personal data is to provide our services securely, efficiently, and smoothly. We typically use your personal data to deliver, provide, and operate our services, as well as content and advertising, and for loss prevention and fraud prevention purposes. Below you will find instructions on how we use your data.

Why does FalconX process my personal data?

Our use of personal information is based on the U.S. Personal Data Protection Act.

Manage our contractual relationship with you. Create and maintain your account.

This includes when we use your personal data to accept and process orders and to process payments.

The categories of personal data we process include personally identifiable information, organizational information, contact information, and financial information. Processing your personal data for purposes other than these will result in being unable to open an account with us or terminating any existing account you have.

Maintaining legal and regulatory compliance

Most of our core services (such as currency exchange services) are subject to strict and specific laws and regulations that require us to collect, use and store certain personal data and process personally identifiable information, and in some cases process sensitive personal data (including biometrics) (see Section I for details). For example, we comply with “Know Your Customer” (“KYC”) obligations as required by applicable laws and regulations, particularly anti-money laundering laws and regulations.

Categories of personal data include personally identifiable information, organizational information, sensitive and biometric information, government identifiers, contact information, and financial information. If you do not provide the personal information required by law, you may not be able to open an account, or we may have to close your existing account.

We will communicate with you regarding matters related to services and transactions.

We use your personal data to communicate with you regarding the management of your FalconX services or information related to your account. We will communicate with you to keep you informed about the latest developments in our services, such as notifying you of relevant security issues, updates, or providing other transaction-related information. Without such communication, you may not be aware of important developments related to your account that may affect how you use our services. You may not opt out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes.

Provide customer service:

When you contact us, we process your personal data to provide support regarding questions, disputes, complaints, and problem-solving.

The categories of personal data processed include personally identifiable information, institutional information, transaction information, communications, contact information, financial information, browsing information, and usage data.

If we do not process your personal data for this purpose, we will be unable to respond to your request.

To enhance the security and integrity of our platform.

We process your personal data to enhance security, monitor and verify identity or service access, combat malware or security risks, and comply with applicable security laws and regulations.

We process your personal data to verify accounts and related activities, find and resolve violations of our terms and conditions, investigate suspicious activities, detect, prevent and combat illegal activities, detect fraud, and maintain the integrity of our services.

The categories of personal data processed include personally identifiable information, institutional information, transaction information, contact information, financial information, browsing information, and usage data.

If we do not process your personal information, we may not be able to ensure the security of our services.

We use your personal data to provide features, analyze performance, fix bugs, and improve the availability and effectiveness of FalconX services.

To promote the security and integrity of our services.

Fraud prevention and detection, and credit risk.

The categories of personal data we process include personally identifiable information, institutional information, transaction information, contact information, financial information, browsing information, and usage data. We process personally identifiable information to prevent and detect, prevent and reduce fraud and abuse of our services, protect you from account breaches or financial losses, and ensure the safety of our users, FalconX services, and others. We may also use scoring methodologies to assess and manage credit risk.

Provides FalconX service.

We process your personal data to provide you with services and process your orders. For example, when you want to use the redemption services on our platform, we will ask you to provide certain information, such as your identity information, contact information, and payment information.

Without this information, we are unable to provide you with services.

Improve our services.

We process personal data to improve our services and give you a better user experience;

The categories of personal data processed include personal identification data, institutional information, transaction information, browsing information, and usage data.

We offer you promotional activities

We use your information to provide you with promotions, including offers, rewards, and other incentives for using our services.

The categories of personal data processed include personal identification data, institutional information, transaction information, browsing information, and usage data.

To conduct research and innovation.

We conduct surveys to learn more about your experience using our services. We also use your information to support research and development and drive innovation in our services and products. This information will also be used for marketing purposes.

We provide you with marketing communications.

We use your information with your consent to send you targeted marketing messages via email, mobile devices, in-app messages, and push notifications.

We also use your information for analysis purposes.

The categories of personal data processed include personally identifiable information, institutional information, transaction information, browsing information, usage data, marketing and research information, and communications.

Cookies: We use cookies and similar technologies as part of our services. The category of personal data processed is information derived from cookies.

Comply with other laws and regulatory obligations.

We may access, read, retain, and disclose information when we believe it is reasonably necessary to comply with laws, legal obligations, regulations, enforcement, governmental and other legal requirements, court orders, or to disclose information to tax authorities.

The categories of personal data processed include personal identification data, institutional information, financial information, transaction information, browsing information, usage data, and blockchain data.

4. Can children use FalconX services?

FalconX does not allow anyone under the age of 18 to use FalconX services and does not knowingly collect personal information from children under the age of 18.

5. What about cookies and other identifiers?

We use cookies and similar tools to enhance your user experience, provide our services, improve our marketing efforts, and understand how our customers use our services so we can make improvements. A cookie banner on your browser will tell you how to accept or refuse cookies, depending on applicable laws in your region. You can get a copy of our cookie policy here.

6. How and why do we share your personal data?

We may share your personal data with third parties, including other FalconX entities, if we believe that sharing your personal data is in accordance with any contractual relationship with you or us, applicable laws, regulations, or legal processes or requirements. When sharing your personal data with other FalconX entities, we will make our best efforts to ensure that these entities comply with this Privacy Statement or follow practices that are at least as similar to those described in this Privacy Statement. This may depend on where you reside and the entity responsible for conducting KYC checks. For more information, please see Section 1.

We may also share personal data with the following individuals or in the following circumstances:

Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers may only access personal information necessary to perform their functions and may not use it for any other purpose. Furthermore, they must process personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.

Legal Authorities: Law or courts may require us to disclose certain information about you or any cooperation we may have with you to relevant regulatory agencies, law enforcement agencies, and/or other competent authorities. We will disclose information about you to legal authorities to the extent required by law. We may also need to share your information to enforce or utilize our legal rights or to prevent fraud.

Protecting FalconX and others: We release account and other personal information when we believe it is appropriate to comply with the law or our regulatory obligations; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of FalconX, our users, or others. This includes exchanging information with other companies and organizations to prevent fraud and reduce credit risk.

7. Is my information secure?

Our system design takes your safety and privacy into account. We take appropriate security measures to prevent the accidental loss, unauthorized use or access, alteration, or disclosure of your information. We are committed to using encryption protocols and software to protect your personal data during transmission and storage. We employ physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your personal data. Furthermore, we restrict access to your personal data to employees, agents, contractors, and other third parties who have a business need to know it.

Our security procedures mean we may require you to verify your identity to protect your account from unauthorized access. We recommend that you use a unique password for your FalconX account that you haven't used for other online accounts, and that you log out after you're finished using the shared computer.

8. Advertising?

To provide you with the best user experience, we may share your personal data with our marketing partners for targeting, modeling and/or analytics, as well as marketing and advertising. You have the right to object at any time to the processing of your personal data for direct marketing purposes (see Section 10 below).

9. What rights do I have?

Under applicable law, as described below, you have several rights related to your privacy and personal data protection. You have the right to request access to, correction of, and deletion of your personal data, and to demand data portability. You can also object to our processing of your personal data, or request that we limit the processing of your personal data in certain circumstances. Furthermore, you can withdraw your consent at any time when you have consented to our processing of your personal data for a specific purpose. If you wish to exercise any of these rights, please contact us using the online form provided here. In some cases, these rights may be limited – for example, we may be able to demonstrate that we have a legal requirement to process your personal data.

Access rights: You have the right to confirm that your personal data has been processed and the right to obtain a copy of it as well as certain information related to its processing;

Right to Correction: You can request corrections or supplements to inaccurate personal data. You can also change your personal information in your account at any time.

Right to erasure: Under certain circumstances, you can erase your personal data;

Right to object: You can object to the processing of your personal data for reasons relevant to your situation. For example, you have the right to object to our processing of your data based on legitimate interests or for direct marketing purposes;

Right to limit processing: In certain circumstances, you have the right to temporarily limit our processing of your personal data, provided there is a legitimate reason to do so. We may continue to process your personal data if it is necessary to defend legal claims or any other exceptions permitted by applicable law.

Portability rights: In certain circumstances, you may request to receive the personal data you provide to us in a structured, common, and machine-readable format, or, if possible, we may transmit your personal data directly to another data controller on your behalf.

Right to withdraw your consent: You have the right to withdraw your consent at any time for any processing that requires your consent. Exercising this right will not affect the legality of any processing based on the consent given prior to the withdrawal of your consent;

Your right to lodge a complaint with the relevant data protection authority: We hope to address any questions you may have about how we handle your personal data. However, if you have unresolved concerns, you also have the right to lodge a complaint with the Irish Data Protection Commission or the data protection authority in the place where you live, work, or believe a data protection breach has occurred.

If you have any questions or objections about how we collect and process your personal data, please contact us using the online form provided here.

10. How long will FalconX retain my personal data?

We will retain your personal data so that you can continue to use FalconX services for as long as necessary to achieve the purposes set forth in this Privacy Statement, as well as for the time that may be required by law (such as for tax and accounting purposes, compliance with anti-money laundering laws, or to resolve disputes and/or legal claims or otherwise communicate to you.

While retention requirements vary by jurisdiction, information regarding typical retention periods for different aspects of your personal data is described below.

Personally identified data collected to fulfill our legal obligations under financial or anti-money laundering laws may be retained in accordance with the requirements of those laws after the account is closed.

Contact information used for marketing purposes (such as your name, email address, and phone number) will be retained until you (a) unsubscribe or we (b) delete your account. Afterward, we will add your details to our unsubscribe list to ensure we do not inadvertently market to you.

Content you post on our website (such as support comments, photos, videos, blog posts, and other content) may be retained after you close your account for auditing and crime prevention purposes.

Recordings of your voice calls can be kept for up to six years for audit/compliance purposes and to resolve disputes and/or legal claims.

Information collected through cookies, webpage counters, and other analytics tools will be retained for up to one year from the date the relevant cookie is collected.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will post the updated Privacy Policy on this page, indicating the "Last Updated" effective date. We encourage you to check this page when accessing our services to stay informed about updates and changes to this Privacy Policy.

12. Contact Us

If you have any questions about our privacy or security measures, or if you would like to submit a privacy request, you can contact us via email at service@falconex.top.